Everything you need to know about orders, payments, delivery, returns, and your account.
Order & Payment
How do I know if my order is confirmed?+
Once your payment is authorized and your order is completed, you will receive an email confirming the order placement with your order number, details, and amount paid. Alternatively, your orders will appear in your account once you log in. For any concerns, email admin@sigmacode.in.
How do I check the current status of my order?+
The 'My Orders' page provides complete information on your order including order status, payment status, and tracking details.
Do you take orders on phone calls?+
No. To avoid any confusion, we do not take orders on phone calls. If you need assistance placing an order or have an immediate concern, please drop a mail requesting a callback, or use the Request Callback button on the top right corner of the homepage.
Do you deliver to my location?+
We deliver PAN India and are continually improving our network. We're also planning to expand to New York, London, and Ireland. Please keep checking our website or follow us on Instagram at @sigma_code.official for updates.
Can I add more items after placing an order?+
Unfortunately, once an order is placed you cannot add more items to it. You can place a new order for items you missed. We do not charge any shipping fee.
How do I cancel my order?+
You can cancel your order or specific items from 'My Account' before the order is processed. You may also choose not to accept the delivery, and we will refund the amount. For queries, email us or use the Request Callback button on the homepage.
What payment methods are accepted?+
We accept: Credit Card, Debit Card, Net Banking, Paytm Wallet, UPI, and Sigma Points. All payments are processed securely through Razorpay. Once our Sigma Lounges are operational, you can also use Sigma Code Brass and Copper coins.
Are there any hidden or additional charges?+
No hidden charges. The price shown against each product is the final price, inclusive of GST. We do not charge any shipping or payment processing fees.
My payment has failed — what should I do?+
Please retry after 5 minutes with the correct banking credentials. If your account was debited despite a failure, the amount is normally rolled back to your bank account within 10 business days. For further help, email admin@sigmacode.in.
My account was debited but the order is not confirmed — what should I do?+
Please wait 24 hours to check if the order is confirmed or the amount is credited back. If neither happens, email us at admin@sigmacode.in or use the Request Callback button on the homepage.
What happens to my Sigma Points if an order is cancelled or payment fails?+
Any Sigma Points debited from your account will be added back within 48 hours of the cancellation or payment failure.
What are Sigma Points?+
Sigma Points is our membership program where you earn points based on referrals and purchases. 1 Sigma Point = ₹1. Points never expire and can be used on the website or at Sigma Lounges.
How can I use Sigma Points to make a purchase?+
While placing your order, on the checkout page find the 'Apply Coupons' option. On the Payment page, you can select Sigma Points to reduce the final transaction amount.
My coupon code is not working — what should I do?+
Email us with: the coupon code, source of the coupon, a screenshot (if applicable), and the terms and conditions. For Sigma Points issues, use the 'Request Callback' button on the homepage.
Where can I see my Sigma Points transaction history?+
All Sigma Points history — earnings and usage — is visible in your 'My Account' page.
Order Tracking
How are my products delivered?+
Orders are shipped through Shiprocket. Once shipped, you'll receive an email with the AWB (tracking number) and estimated delivery dates.
How can I track my order?+
Once shipped, you'll receive an email and SMS with the courier partner name and AWB tracking number. Use this to track your shipment on the courier's website.
What is the estimated delivery time?+
Metros and Tier 1 cities: 2–3 days. Tier 2 and Tier 3 cities: 5–8 days.
Will I receive all products in my order together?+
Items may be shipped from different locations to optimise delivery time, so you may receive your order in separate packages.
Why did I receive only part of my order?+
Either your items shipped in two separate consignments (the rest is still in transit), or certain items were out of stock — in which case you'll receive a cancellation notification and refund for those items.
What are the shipping charges?+
Nothing. Shipping is always free on all orders.
What should I do if I miss my delivery?+
We'll make up to three delivery attempts and will also call you to understand your delivery requirements. No need to worry.
Does Sigma Code deliver internationally?+
Not yet. We deliver within India. We are working towards international delivery starting with New York, London, and Ireland.
I received a tampered item or a product is missing — what do I do?+
Please photograph the packaging and share it with us over email. We'll take it up with our logistics partner immediately.
The tracking says delivered but I haven't received it — what do I do?+
Check with your neighbours or your society's security. If it still hasn't arrived, email us and we'll investigate with our logistics partner.
Can I modify the delivery address or phone number?+
Yes — as long as we can deliver to the new address. Email us with the updated details and we'll get it done.
Can I check the product before accepting delivery?+
We do not offer open delivery. However, if you don't like the product, you can return it within 5 days as per our return policy.
Returns, Refunds & Exchanges
How does the return process work?+
Go to 'My Orders' → select the item → click 'Return Product' → choose a reason → select refund method (original payment or Sigma Points) → choose pickup address. A Return ID will be generated, a pickup agent will collect and quality-check the item, and your refund will be initiated within 2–3 business days of receipt. Tip: Record a video of the product before packing to protect against logistics damage claims.
When can I not return a product?+
Returns are not accepted if: the 5-day return window has passed, the product fails the quality check at pickup, or the item is non-returnable (e.g., masks and intimate wear).
Can I return the product directly to the delivery person?+
No. Please initiate a return request through 'My Orders' and hand the item over to the designated pickup agent.
When will I get my refund?+
Refund is initiated within 2–3 business days after we receive the product and reflects in your account within 3–5 additional working days.
Which products cannot be returned?+
Masks and intimate wear. If you receive these items in damaged or defective condition, email us with photos immediately.
Do I have to return the entire order?+
No — you can return specific items from your order through the 'My Orders' page.
When will my product be picked up?+
Typically within 2–3 days of raising the return request. If delayed, email us and we'll assist.
I have not received my refund — what should I do?+
If your refund hasn't arrived within 7 business days after pickup, email us and we'll investigate.
I no longer wish to return the product — what should I do?+
Email us, or inform the assigned pickup agent that you wish to cancel. You can also use the Request Callback button on the homepage.
Why was my pickup cancelled?+
After 3 unsuccessful pickup attempts, the pickup is cancelled. We'll call you to confirm whether you still want to proceed or to understand other issues.
Can I request pickup from a different address?+
Yes — select your preferred address when creating the return request. To change it after submission, email us with the updated details.
I received the wrong product and the pickup agent is refusing it — what do I do?+
Email our customer service team with the return details and a photo of the product. We'll ensure the quality check issue is resolved before your pickup is scheduled.
Where will I receive my refund?+
You choose when creating the return request — original payment method or Sigma Points wallet. This cannot be changed once selected.
Can I exchange an item for a different size?+
Yes, subject to availability. Select the desired size during the exchange process.
Can I exchange a used product?+
No — items must be in their original, unused condition for exchange.
Sigma Points & Rewards
What are Sigma Points?+
Sigma Points is our loyalty and membership program. You earn points through purchases and referrals. 1 Sigma Point = ₹1.
Do Sigma Points have an expiry?+
No. Sigma Points do not expire. As long as we serve you, we will honour every point you've earned — on the website or at Sigma Lounges.
How do I earn Sigma Points?+
You earn points based on your purchases and referrals. Details of the earnings structure are visible in the 'My Account' section.
How do I use Sigma Points to purchase?+
At checkout, find the 'Apply Coupons' option. On the Payment page, check the Sigma Points option to reduce the final transaction amount.
Where can I see my Sigma Points balance and history?+
All Sigma Points transactions — earnings and usage — are available in your 'My Account' page.
What are Sigma Lounges?+
Sigma Lounges are our upcoming physical experience spaces. Once operational, you'll be able to use your Sigma Points and trade using Sigma Code Brass and Copper coins.
Account & Profile
How do I create an account?+
Click 'Sign In' on the top right of the website. Select 'Sign Up', enter your email, create a password, and verify your email address.
Can I change my email address?+
Yes — but only after verifying your mobile number. Go to Profile → Personal Information, verify your mobile via OTP, and then edit your email.
Can I change my mobile number?+
Yes — go to Profile → Personal Information → click 'Change' next to your mobile number. You'll receive a 4-digit OTP on your new number to confirm. Email and mobile changes are each limited to 3 times per quarter.
Can I have multiple delivery addresses saved?+
Yes. Go to Profile → Saved Addresses to add, edit, or remove delivery addresses. Each address can be tagged as Home, Office, or a custom label.
I forgot my password — what do I do?+
On the Login page, click 'Forgot Password?' and enter your registered email. A password reset link will be sent to you.
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Request a Call Back
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Request Express Delivery
Provide your order number to request express delivery. Our team will reach out to confirm availability and charges.
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✓ Express delivery request received!
Initiate Return
Tell us about your return. Our team will call you within 24 hours to assist.
Exchange Size
Need a different size? Tell us the new size and our team will call you within 24 hours to coordinate.