At Sigma Code ("we", "our", "us"), operated by Nizae Lifestyle Private Limited, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sigmacode.in or make a purchase from us.
1. Information We Collect
Information you provide
- Account data: name, email address, mobile number, password.
- Order data: billing and shipping address, PIN code, city, state.
- Payment data: processed securely by our payment partners (Razorpay, etc.). We do not store full card numbers or CVV on our servers.
- Communication data: support tickets, callback requests, feedback forms.
Information collected automatically
- Device data: IP address, browser type, operating system, screen resolution.
- Usage data: pages viewed, products browsed, items added to cart, time on site, referrer URL.
- Cookies: see our cookie section below.
2. How We Use Your Information
- To process and fulfil your orders, including shipping and returns.
- To manage your account and provide customer support.
- To send order confirmations, shipping updates, and transactional emails.
- To send marketing communications (only with your explicit consent; you may opt out anytime).
- To prevent fraud, enforce our Terms, and comply with legal obligations.
- To analyse site usage and improve our products, website and services.
3. Legal Basis for Processing
We process your data under one or more of the following bases:
- Contract: to perform our contract with you (fulfilling orders).
- Consent: for marketing emails, non-essential cookies.
- Legitimate interest: to analyse and improve our site, prevent fraud.
- Legal obligation: to comply with tax, GST, and regulatory requirements.
4. Sharing Your Information
We do not sell your personal data. We share data only with:
- Payment processors (Razorpay, PhonePe, etc.) to complete transactions.
- Logistics partners (Delhivery, Bluedart, etc.) to deliver your orders.
- Analytics providers (Google Analytics, Meta Pixel) in anonymised/aggregated form.
- Cloud hosting (AWS) for secure storage of order and account data.
- Law enforcement when legally compelled by a court order or valid legal request.
5. Data Retention
We retain your data only as long as necessary to fulfil the purposes set out in this policy:
- Order records: 8 years (for GST/tax compliance).
- Account data: until you delete your account, plus 1 year for dispute resolution.
- Marketing data: until you unsubscribe.
- Analytics data: up to 26 months (GA default).
6. Your Rights
Under the DPDP Act and GDPR (where applicable), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Erase your data ("right to be forgotten"), subject to our legal retention obligations.
- Withdraw consent for marketing communications at any time.
- Data portability: receive a copy of your data in a machine-readable format.
- Lodge a complaint with the Data Protection Board of India or your local supervisory authority.
To exercise any of these rights, email us at admin@sigmacode.in. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to remember your cart, keep you logged in, analyse traffic, and personalise content. You can disable cookies in your browser settings, but some site features may not work as intended. See our separate Cookies section below for details.
8. Data Security
We implement industry-standard measures to protect your data, including:
- TLS/SSL encryption on all pages.
- Bcrypt password hashing (we never store passwords in plain text).
- Access controls and audit logging on our AWS infrastructure.
- PCI-DSS compliant payment processors (we never see your full card details).
While we take reasonable precautions, no method of transmission over the internet is 100% secure. In the unlikely event of a breach affecting your data, we will notify you within 72 hours as required by law.
9. Children's Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect data from children under 18. If you believe we have collected such data, contact us immediately at admin@sigmacode.in.
10. International Data Transfers
Your data is primarily stored on AWS servers located in Mumbai, India. If we transfer data outside India, we ensure equivalent safeguards through standard contractual clauses.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via email and a prominent banner on our site. The "Last updated" date at the top will always reflect the latest version.
12. Cookies Detail
We use the following categories of cookies:
- Essential: required for cart, login, and checkout. Cannot be disabled.
- Functional: remember your preferences (wishlist, recently viewed).
- Analytics: Google Analytics, internal SC analytics — measure usage patterns.
- Marketing: Meta Pixel, Google Ads — show you relevant ads. Only set with consent.
13. Contact Us
For any questions, requests or complaints regarding this policy or your data, contact:
Grievance Officer
Nizae Lifestyle Private Limited
Email: admin@sigmacode.in
Prefer a call? Request a callback and we'll get in touch.
Response time: within 24 business hours.